Effective Date: April 3, 2025
Our Commitment to Your Privacy
At EZ Roofing, we take the privacy of our customers seriously. This Privacy Policy explains what personal information we collect, how we use it, how it is shared, and how we protect it whenever you visit our website, request a roofing estimate, or schedule an inspection or maintenance service. By using our website or providing us with your personal details, you agree to the terms outlined in this policy.
This Privacy Policy applies to information collected through:
- Our website, social media platforms, and other online channels
- Customer interactions related to roofing services
- Roofing inspections, consultations, and repair assessments
- Any other business activities where personal information is collected in connection with our services on Long Island
What Information We Collect
When you contact EZ Roofing, whether through a quote request, consultation, or any other form of communication, we may collect the following personal information:
- Your full name, email address, phone number, and mailing address
- Property details including the service address and current roof condition
- Payment and transaction information for services rendered
- All correspondence including emails, messages, and feedback
- Photographs of your property taken during evaluations
- Roof measurements, orientation, and structural details
When you visit our website, certain information is collected automatically, including your IP address, browser type, operating system, pages visited, time spent on the site, and browsing behavior. This data is gathered using cookies and similar tracking technologies to help us improve our website and enhance your experience.
We may also receive information about you from third parties such as roofing material suppliers, referral partners, and public records, which helps us better understand and serve your roofing needs.
How We Use Your Information
We use the information we collect to deliver quality roofing services, conduct property evaluations, provide accurate quotes, schedule installations, process payments, and keep you informed about your project.
We also analyze customer data to improve our installation methods, increase service efficiency, and develop staff training programs. Beyond installation, we use your information to keep you updated on roofing technology advancements and maintenance tips relevant to your system.
With your consent, we may send newsletters or promotional communications. Your data also helps us measure customer satisfaction and improve our services. Additionally, information is used to comply with permit requirements and to protect our rights in matters involving fraud or warranty disputes.
How We Share Your Information
Your information may be shared with our installation teams, customer support staff, and administrative personnel to ensure smooth project communication from consultation through to completion.
We work with trusted third-party service providers, including payment processors, website hosting companies, CRM vendors, and roofing equipment suppliers, who only receive the information necessary to perform their specific services.
We may also disclose your information when required by law, such as in response to court orders or government requests, or to protect our legal interests, investigate fraud, or ensure safety. In the event of a merger or sale of part of our business, your information may be transferred accordingly.
Your Rights
As an EZ Roofing customer, you have certain rights regarding your personal information. Depending on your location, these may include the right to access, correct, delete, or restrict the processing of your data, withdraw consent for optional data use, and receive your data in a portable format.
Some requests may be subject to legal limitations. To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We will verify your identity before processing your request.
Managing Your Communication Preferences
You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link at the bottom of any marketing email or by contacting us directly. Please note that service reminders and warranty-related communications will continue regardless of your marketing preferences.
Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. You can manage your cookie preferences through your browser settings or our website’s preference center. Disabling cookies may affect certain features of the site.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13 without verified parental consent. If we discover that a minor has provided us with personal information, we will promptly delete it from our systems. If you believe we may have collected data from a child under 13, please contact us immediately.
Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, destruction, or disclosure. These measures include encryption, secure servers, and firewalls. While we take every reasonable precaution, no security system is entirely foolproof, and we cannot guarantee absolute security.
International Data Processing
Your information is primarily processed and stored in the United States. In some cases, our service providers may transfer or store data in other countries. We take reasonable steps to ensure your information remains adequately protected during any such transfers. Please be aware that data stored in other countries may be subject to access by local government authorities under applicable law.
Data Retention
We retain your personal information for as long as necessary to provide our roofing services, fulfill legal obligations, resolve disputes, and enforce agreements, typically for the duration of your roofing system’s warranty and service commitments. Information that is no longer needed is securely disposed of.
Third-Party Links
Our website may contain links to third-party websites, such as roofing manufacturer pages, utility rebate programs, or financing providers. These websites have their own privacy policies, and we encourage you to review them before sharing any personal information. EZ Roofing is not responsible for the content or privacy practices of any third-party websites.
Our Environmental Commitment
EZ Roofing is committed to responsible data practices. We only collect and retain information that serves a clear business purpose, and we routinely purge data that is no longer needed, reducing our digital footprint as part of our broader commitment to environmental responsibility.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
Address: 34 Willis Ave, Mineola, NY 11501, USA Email: info@ezbuildersny.com Phone: (516) 231-4060
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, operations, or legal requirements. The latest version will always be available on our website, along with the updated effective date. For significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
